Exit Rate¶

Definition¶

Exit Rate is the percentage of visits to a specific webpage or app screen that end with the user leaving the site or app entirely. It shows how often a particular page or screen is the last one visited during a session.

Description¶

Exit Rate is a key indicator of funnel drop-off and journey friction, reflecting how frequently users leave your site or app from a specific page or step — regardless of how they got there.

The relevance and interpretation of this metric shift depending on the model or product:

In eCommerce, it highlights checkout abandonment or category-page disengagement
In SaaS, it reflects users leaving pricing, docs, or signup flows
In content-driven platforms, it shows which articles or videos lose users before conversion

A high exit rate on critical pages may signal confusion, friction, or unmet expectations, while a declining exit rate often reflects better flow continuity or improved UX. By segmenting by page type, traffic source, or device, you unlock insights for content optimization, layout testing, and conversion path refinement.

Exit Rate informs:

Strategic decisions, like site redesigns or information hierarchy updates
Tactical actions, such as CTA repositioning, live chat prompts, or exit modals
Operational improvements, including load time fixes or journey mapping
Cross-functional alignment, by connecting insights across UX, marketing, content, and product, to reduce leaks and boost funnel velocity

Key Drivers¶

These are the main factors that directly impact the metric. Understanding these lets you know what levers you can pull to improve the outcome

Content or Experience Mismatch: If the page or flow doesn’t deliver on what users expected, they’re likely to exit.
Dead Ends or Lack of Clear Next Step: Pages with no CTA, poor UX, or missing context often trigger exits.
Page Load Time or Technical Issues: Slow-loading or buggy pages drive quick abandonment, especially on mobile.

Improvement Tactics & Quick Wins¶

Actionable ideas to optimize this KPI, from fast, low-effort wins to strategic initiatives that drive measurable impact.

If exit rate is high on key pages, add clear CTAs (“Next: Choose Your Plan”) and reduce cognitive load.
Run a test with exit-intent popups or embedded videos, especially on pricing, product, or signup pages.
Add recommended content or product paths to turn dead ends into exploration opportunities.
Refine mobile performance and simplify nav for top-exit paths.
Partner with UX to heatmap user scroll and interaction patterns for high-exit areas.

Required Datapoints to calculate the metric
- Total Exits: The number of times the page was the last one viewed in a session.
- Total Pageviews: The total visits to the page during the timeframe.
Example to show how the metric is derived

An e-commerce site evaluates the Exit Rate of its product pages:
- Product Page A:
  - Total Pageviews: 10,000
  - Exits: 3,000
  - Exit Rate = (3,000 / 10,000) × 100 = 30%

Formula¶

Formula

\[ \mathrm{Exit\ Rate} = \left( \frac{\mathrm{Total\ Exits\ from\ a\ Page}}{\mathrm{Total\ Pageviews\ of\ that\ Page}} \right) \times 100 \]

Data Model Definition¶

How this KPI is structured in Cube.js, including its key measures, dimensions, and calculation logic for consistent reporting.

PageMetrics

cube('PageMetrics', {
  sql: `SELECT * FROM page_metrics`,

  measures: {
    totalExits: {
      sql: `total_exits`,
      type: 'sum',
      title: 'Total Exits',
      description: 'The number of times the page was the last one viewed in a session.'
    },
    totalPageviews: {
      sql: `total_pageviews`,
      type: 'sum',
      title: 'Total Pageviews',
      description: 'The total visits to the page during the timeframe.'
    },
    exitRate: {
      sql: `100.0 * ${totalExits} / NULLIF(${totalPageviews}, 0)` ,
      type: 'number',
      title: 'Exit Rate',
      description: 'The percentage of visits to a specific webpage that end with the user leaving the site.'
    }
  },

  dimensions: {
    id: {
      sql: `id`,
      type: 'number',
      primaryKey: true
    },
    pageUrl: {
      sql: `page_url`,
      type: 'string',
      title: 'Page URL',
      description: 'The URL of the webpage.'
    },
    eventTime: {
      sql: `event_time`,
      type: 'time',
      title: 'Event Time',
      description: 'The time when the pageview event occurred.'
    }
  }
});

Note: This is a reference implementation and should be used as a starting point. You’ll need to adapt it to match your own data model and schema

Positive & Negative Influences¶

Negative influences

Factors that drive the metric in an undesirable direction, often signaling risk or decline.
- Content or Experience Mismatch: When users find that the content or experience on the page does not meet their expectations, they are more likely to exit, increasing the Exit Rate.
- Dead Ends or Lack of Clear Next Step: Pages that do not provide a clear call-to-action or next step can lead to user frustration and exits, thus raising the Exit Rate.
- Page Load Time: Slow page load times can cause users to abandon the page before it fully loads, contributing to a higher Exit Rate.
- Technical Issues: Bugs or errors on a page can disrupt the user experience, leading to increased exits and a higher Exit Rate.
- Irrelevant Content: Content that does not align with user intent or needs can result in users leaving the page, thereby increasing the Exit Rate.
Positive influences

Factors that push the metric in a favorable direction, supporting growth or improvement.
- Engaging Content: Pages with engaging and relevant content can encourage users to stay longer and explore further, reducing the Exit Rate.
- Clear Call-to-Action: Providing a clear and compelling call-to-action can guide users to the next step, decreasing the likelihood of exits and lowering the Exit Rate.
- Fast Page Load Time: Optimizing page load times can enhance user experience and reduce the likelihood of users exiting, thus lowering the Exit Rate.
- Responsive Design: A well-designed, responsive page that works seamlessly across devices can improve user satisfaction and reduce exits, decreasing the Exit Rate.
- User-Centric Navigation: Intuitive navigation that aligns with user expectations can help users find what they need, reducing exits and lowering the Exit Rate.

Involved Roles & Activities¶

Involved Roles

These roles are typically responsible for implementing or monitoring this KPI:

Marketing
Product Management (PM)
Product Marketing (PMM)
Activities

Common initiatives or actions associated with this KPI:

Product Adoption and Use
Content Marketing
Exit Intent Analysis

Funnel Stage & Type¶

AAARRR Funnel Stage

This KPI is associated with the following stages in the AAARRR (Pirate Metrics) funnel:

Activation
Type

This KPI is classified as a Lagging Indicator. It reflects the results of past actions or behaviors and is used to validate performance or assess the impact of previous strategies.

Supporting Leading & Lagging Metrics¶

Leading

These leading indicators influence this KPI and act as early signals that forecast future changes in this KPI.
- Drop-Off Rate: Drop-Off Rate directly influences Exit Rate by identifying friction points or usability issues that lead users to abandon a page or flow. High drop-offs typically precede higher Exit Rates, acting as an early warning signal for optimization needs.
- Unique Page Views: Unique Page Views provide context on which pages are most frequently the last visited in a session. A sudden surge in unique page views on a specific page may precede a spike in Exit Rate, helping pinpoint problematic or misunderstood pages.
- Time on Page: Time on Page is a leading indicator of user engagement. Short time spent on a page often correlates with higher Exit Rate, suggesting lack of relevance, poor content, or usability issues that prompt users to leave.
- Bounce Rate: Bounce Rate, while technically lagging, is closely related and can act as an early signal for Exit Rate on entry pages. High Bounce Rate may forecast higher Exit Rate by indicating that visitors find little value or relevance upon arrival.
- Content Engagement: Content Engagement reflects how deeply users interact with page elements. Low engagement levels typically signal increased likelihood of exits, serving as an early indicator for rising Exit Rates.
Lagging

These lagging indicators confirm, quantify, or amplify this KPI and help explain the broader business impact on this KPI after the fact.
- Conversion Rate: Conversion Rate is impacted by Exit Rate: higher Exit Rates on key pages often reduce the likelihood of users progressing to conversion steps, thus lagging Conversion Rate quantifies the downstream business impact of poor Exit Rate.
- Customer Churn Rate: Customer Churn Rate may be influenced by persistently high Exit Rates, especially if critical pages (account, billing, or support) are exit points. Over time, high Exit Rates can contribute to increased churn, which is captured and quantified by this lagging KPI.
- Customer Feedback Retention Score: Customer Feedback Retention Score can be recalibrated using insights from Exit Rate. If users exiting pages provide feedback, analyzing this data helps refine feedback-driven retention strategies and improve the predictive power of retention scores.
- Net Revenue Retention: Net Revenue Retention is sensitive to the longer-term impacts of Exit Rate. High Exit Rates on upsell or renewal pages may ultimately lead to reduced revenue retention, showing how leading signals like Exit Rate eventually affect financial outcomes.
- Branded Search Volume: Branded Search Volume can inform adjustments to leading indicators when correlated with Exit Rate. If high Exit Rates coincide with declining branded search, it suggests users are dissatisfied or disengaged, prompting strategy recalibration.