Referral-Generated MQL Rate¶

Definition¶

Referral-Generated MQL Rate measures the percentage of referred leads or contacts that meet your MQL (Marketing Qualified Lead) criteria. It helps assess the quality and pipeline-readiness of referral-acquired prospects.

Description¶

Referral-Generated MQL Rate is a key indicator of lead quality and advocate alignment, reflecting how many referral-sourced users or accounts meet the criteria to become marketing-qualified leads (MQLs)—based on fit, intent, or product behavior.

The relevance and interpretation of this metric shift depending on the model or product:

In B2B SaaS, it includes referrals that match ICP firmographics and show purchase signals
In PLG, it reflects referred users who activate quickly or hit feature usage milestones
In consumer, it may signal cart adds, content views, or sign-up + action combos

A rising MQL rate signals trusted referrals from well-aligned users, while a drop may indicate misaligned incentives, referral fatigue, or program misuse. By segmenting by referral source, incentive model, or lead cohort, you can uncover patterns in what makes a referred lead sales-ready—and which programs attract the best-fit prospects.

Referral-Generated MQL Rate informs:

Strategic decisions, like prioritizing referral channels vs. paid or outbound
Tactical actions, such as adjusting reward structures to favor ICP alignment
Operational improvements, including referral tagging and MQL scoring updates
Cross-functional alignment, across RevOps, PMM, marketing, and sales, to ensure referrals contribute meaningfully to pipeline quality

Key Drivers¶

These are the main factors that directly impact the metric. Understanding these lets you know what levers you can pull to improve the outcome

Referral Source Quality: Top customers send high-fit leads. Loose or incentivized-only referrals can bring in junk.
MQL Criteria Fit with Product Experience: If referred users don’t convert, your MQL model might be misaligned with referral flow.
Referral Funnel Framing: If CTAs are too vague or “open to all,” quality suffers.

Improvement Tactics & Quick Wins¶

Actionable ideas to optimize this KPI, from fast, low-effort wins to strategic initiatives that drive measurable impact.

If MQL rate is low, build a pre-qualification step into the referral page (“Who is this best for?”).
Add lead enrichment via Clearbit or MadKudu before scoring referred users.
Run segmented referral prompts (“Know another ops lead like you?”) to narrow fit.
Refine landing page copy to attract decision-makers, not just curious browsers.
Partner with marketing ops to compare conversion rates of referred MQLs vs. all others.

Required Datapoints to calculate the metric
- Total Referral Leads or Contacts Generated
- Number of Referrals Who Qualify as MQLs (per your MQL definition)
- MQL Criteria (e.g., firmographic match, behavior score)
Example to show how the metric is derived

500 referral leads collected in Q2 140 matched MQL criteria Formula: 140 ÷ 500 = 28% Referral-Generated MQL Rate

Formula¶

Formula

\[ \mathrm{Referral\text{-}Generated\ MQL\ Rate} = \left( \frac{\mathrm{Referral\ MQLs}}{\mathrm{Total\ Referred\ Leads}} \right) \times 100 \]

Data Model Definition¶

How this KPI is structured in Cube.js, including its key measures, dimensions, and calculation logic for consistent reporting.

ReferralLeads

cube(`ReferralLeads`, {
  sql: `SELECT * FROM referral_leads`,

  measures: {
    totalReferralLeads: {
      sql: `total_referral_leads`,
      type: 'sum',
      title: 'Total Referral Leads',
      description: 'Total number of referral leads generated.'
    },
    mqlQualifiedReferrals: {
      sql: `mql_qualified_referrals`,
      type: 'sum',
      title: 'MQL Qualified Referrals',
      description: 'Number of referrals who qualify as MQLs.'
    },
    referralGeneratedMqlRate: {
      sql: `CASE WHEN ${totalReferralLeads} > 0 THEN ${mqlQualifiedReferrals} / ${totalReferralLeads} ELSE 0 END`,
      type: 'number',
      title: 'Referral-Generated MQL Rate',
      description: 'Percentage of referred leads that meet MQL criteria.'
    }
  },

  dimensions: {
    id: {
      sql: `id`,
      type: 'number',
      primaryKey: true
    },
    createdAt: {
      sql: `created_at`,
      type: 'time',
      title: 'Created At',
      description: 'The time when the referral lead was created.'
    },
    mqlCriteria: {
      sql: `mql_criteria`,
      type: 'string',
      title: 'MQL Criteria',
      description: 'Criteria used to qualify a lead as MQL.'
    }
  }
})

Note: This is a reference implementation and should be used as a starting point. You’ll need to adapt it to match your own data model and schema

Positive & Negative Influences¶

Negative influences

Factors that drive the metric in an undesirable direction, often signaling risk or decline.
- Incentivized-Only Referrals: Referrals driven solely by incentives may lead to lower-quality leads, negatively impacting the Referral-Generated MQL Rate.
- Misalignment of MQL Criteria: If the MQL criteria do not align with the referral flow, it can result in a lower conversion rate of referred leads, decreasing the Referral-Generated MQL Rate.
- Vague Referral CTAs: Vague or overly broad CTAs can attract unqualified leads, reducing the Referral-Generated MQL Rate.
- Poor Referral Source Quality: Low-quality referral sources can send leads that do not meet MQL criteria, negatively affecting the Referral-Generated MQL Rate.
- Lack of Referral Tracking: Inadequate tracking of referral sources can lead to an inability to optimize for quality, thus decreasing the Referral-Generated MQL Rate.
Positive influences

Factors that push the metric in a favorable direction, supporting growth or improvement.
- Referral Source Quality: High-quality referral sources tend to send leads that are more likely to meet MQL criteria, thereby increasing the Referral-Generated MQL Rate.
- MQL Criteria Fit with Product Experience: When the MQL criteria are well-aligned with the product experience, referred leads are more likely to convert, positively impacting the Referral-Generated MQL Rate.
- Referral Funnel Framing: Clear and targeted CTAs in the referral funnel can attract more qualified leads, enhancing the Referral-Generated MQL Rate.
- Customer Satisfaction: Satisfied customers are more likely to refer high-quality leads, which can improve the Referral-Generated MQL Rate.
- Brand Reputation: A strong brand reputation can lead to higher-quality referrals, positively influencing the Referral-Generated MQL Rate.

Involved Roles & Activities¶

Involved Roles

These roles are typically responsible for implementing or monitoring this KPI:

Demand Generation
Growth
Customer Lifecycle Management
Product Marketing (PMM)
Revenue Operations
Sales Manager
Activities

Common initiatives or actions associated with this KPI:

Referral Strategy
Lead Scoring
Sales Funnel Optimization
Campaign Design
Qualification Tracking

Funnel Stage & Type¶

AAARRR Funnel Stage

This KPI is associated with the following stages in the AAARRR (Pirate Metrics) funnel:

Acquisition
Referral
Type

This KPI is classified as a Lagging Indicator. It reflects the results of past actions or behaviors and is used to validate performance or assess the impact of previous strategies.

Supporting Leading & Lagging Metrics¶

Leading

These leading indicators influence this KPI and act as early signals that forecast future changes in this KPI.
- Product Qualified Leads: Product Qualified Leads (PQLs) quantify users who demonstrate high engagement with the product and are likely to convert. A higher volume or quality of PQLs from referrals increases the pool of referral leads that can be assessed for MQL status, forecasting improvements in the Referral-Generated MQL Rate.
- Marketing Qualified Leads (MQLs): The overall volume and quality of MQLs, including those from referrals, directly influence the Referral-Generated MQL Rate by setting the benchmark and potential conversion pool for referred leads to become MQLs.
- Customer Loyalty: High customer loyalty typically correlates with increased advocacy and referral activity. Loyal customers are more likely to generate high-quality referrals, positively impacting the Referral-Generated MQL Rate.
- Trial-to-Paid Conversion Rate: A higher trial-to-paid conversion rate among referred users signals that referrals are bringing in high-intent leads. This relationship can forecast an improvement in the Referral-Generated MQL Rate as more trial users become qualified leads.
- Customer Referral Rate: The Customer Referral Rate measures how many customers refer others, acting as an early signal for the volume of potential referral-generated MQLs. Increased referral activity often precedes a rise in the Referral-Generated MQL Rate.
Lagging

These lagging indicators confirm, quantify, or amplify this KPI and help explain the broader business impact on this KPI after the fact.
- Referral Invitation Rate: The Referral Invitation Rate measures how many users actively send referral invitations. A higher rate increases the top-of-funnel inflow of referral leads, which can drive up the Referral-Generated MQL Rate by expanding the candidate pool.
- Referral Prompt Acceptance Rate: This metric assesses how many users respond positively to referral prompts. Strong acceptance rates indicate effective referral prompts and higher intent, which often results in a richer, more qualified referral pipeline and a higher Referral-Generated MQL Rate.
- Referral Conversion Rate: The Referral Conversion Rate quantifies how many referred leads convert into paying customers or perform a desired action. High conversion rates among referrals validate the quality of referral leads and often accompany higher Referral-Generated MQL Rates.
- New Users from Referrals: The number of new users acquired via referral serves as a direct input into the Referral-Generated MQL Rate. More referred users increase the chances of identifying and qualifying new MQLs from this channel.
- Referral Retention Rate: This metric measures the stickiness of referral-acquired users. High retention among referrals often signals that the referred leads are of high quality, which is likely to be reflected in a higher Referral-Generated MQL Rate as these users meet and sustain MQL criteria.