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KPI Library

Engagement Analytics

Domain: EngagementMotion: AnalysisOwner: GrowthOwner: Product Management (PM)Entity: UserStage: ActivationStage: Adoption

Engagement

Engagement Analytics involves systematically collecting, analyzing, and interpreting user and customer interactions across digital touchpoints—including product usage, website visits, emails, and sales calls. It turns signals into decisions, interventions, and measurable follow-up. Relevant KPIs include Active Feature Usage Rate.