Brand Recall Score in ICP Surveys¶

Definition¶

Brand Recall Score in ICP Surveys measures the percentage of ideal customer profile (ICP) respondents who remember your brand, either unaided or aided. It helps assess brand strength and category awareness among target buyers.

Description¶

Brand Recall Score (in ICP Surveys) measures how easily your brand comes to mind for your ideal buyers, capturing the strength of your mental availability and category positioning within your most strategic audience.

The relevance and interpretation of this metric shift depending on the model or product:

In high-consideration B2B, it reflects top-of-mind presence during long sales cycles
In competitive SaaS categories, it helps define differentiation and positioning effectiveness
In new market entries, it surfaces how well your brand is landing among priority accounts

A high unaided recall signals strong positioning and category association. A low score — especially among ICPs — flags message dilution or poor competitive visibility. Segment by persona, region, or deal size to refine who your brand is sticking with — and who still needs convincing.

Brand Recall Score in ICP Surveys informs:

Strategic decisions, like message repositioning or campaign investment by segment
Tactical actions, such as persona-specific content and ad creative testing
Operational improvements, including research cadence or survey design
Cross-functional alignment, by giving PMM, brand, and sales teams insight into real buyer mindshare — not just traffic metrics

Key Drivers¶

These are the main factors that directly impact the metric. Understanding these lets you know what levers you can pull to improve the outcome

Targeted Awareness Campaigns: General awareness isn’t enough — you need campaigns that reach and resonate with your exact ICP.
Repetition Across Decision-Maker Channels: ICPs often span roles (e.g., buyers, users, influencers). Broad, consistent coverage is essential for full-funnel recall.
Message Relevance to Buyer Pain Points: If your positioning doesn’t address what the ICP actually cares about, they won’t remember you — no matter how loud you are.

Improvement Tactics & Quick Wins¶

Actionable ideas to optimize this KPI, from fast, low-effort wins to strategic initiatives that drive measurable impact.

If recall is low in surveys, segment by persona or role to find your weakest zones — then double down on tailored messaging there.
Add use-case or industry-specific campaigns with ICP language and scenarios, not generic brand promises.
Run a pre/post recall study tied to a focused ABM or LinkedIn campaign, and iterate based on what sticks.
Refine paid and organic efforts to show up in your ICP’s top 3 digital watering holes, including niche sites and Slack groups.
Partner with customer research to mine ICP language, then mirror it directly in headlines, copy, and CTAs.

Required Datapoints to calculate the metric
- Survey Audience: Must match ICP criteria.
- Recall Responses: Number who remembered your brand.
- Survey Type: Aided vs. unaided.
- Survey Period: When recall was measured.
Example to show how the metric is derived

ICP Survey (CIOs at companies >500 employees):
- Respondents: 400
- Unaided Recall Mentions of Your Brand: 110
- Formula: 110 ÷ 400 = 27.5%

Formula¶

Formula

\[ \mathrm{Brand\ Recall\ Score} = \left( \frac{\mathrm{Number\ of\ Respondents\ Who\ Recalled\ Brand}}{\mathrm{Total\ ICP\ Survey\ Respondents}} \right) \times 100 \]

Data Model Definition¶

How this KPI is structured in Cube.js, including its key measures, dimensions, and calculation logic for consistent reporting.

IcpSurveyResponses

cube('IcpSurveyResponses', {
  sql: `SELECT * FROM icp_survey_responses`,

  measures: {
    recallResponses: {
      sql: `recall_responses`,
      type: 'sum',
      title: 'Recall Responses',
      description: 'Number of respondents who remembered the brand.'
    },
    totalResponses: {
      sql: `id`,
      type: 'count',
      title: 'Total Responses',
      description: 'Total number of survey responses.'
    },
    brandRecallScore: {
      sql: `100.0 * ${recallResponses} / NULLIF(${totalResponses}, 0)`,
      type: 'number',
      title: 'Brand Recall Score',
      description: 'Percentage of ICP respondents who remember the brand.'
    }
  },

  dimensions: {
    id: {
      sql: `id`,
      type: 'number',
      primaryKey: true,
      title: 'ID',
      description: 'Unique identifier for each survey response.'
    },
    surveyAudience: {
      sql: `survey_audience`,
      type: 'string',
      title: 'Survey Audience',
      description: 'Audience of the survey, must match ICP criteria.'
    },
    surveyType: {
      sql: `survey_type`,
      type: 'string',
      title: 'Survey Type',
      description: 'Type of survey: aided or unaided.'
    },
    surveyPeriod: {
      sql: `survey_period`,
      type: 'time',
      title: 'Survey Period',
      description: 'Time period when recall was measured.'
    }
  }
});

Note: This is a reference implementation and should be used as a starting point. You’ll need to adapt it to match your own data model and schema

Positive & Negative Influences¶

Negative influences

Factors that drive the metric in an undesirable direction, often signaling risk or decline.
- Lack of Targeted Campaigns: Failure to implement campaigns that specifically target the ICP can lead to poor brand recall as the messaging may not resonate with the intended audience.
- Inconsistent Messaging Across Channels: Inconsistent or fragmented messaging across different channels can confuse the ICP and negatively impact brand recall by diluting the brand message.
- Irrelevant Messaging: Messages that do not address the specific needs or pain points of the ICP can lead to poor brand recall as they fail to capture the audience's attention.
- Over-Saturation of Generic Ads: Excessive use of generic advertisements that do not specifically target the ICP can lead to ad fatigue and negatively impact brand recall.
- Negative Customer Feedback: Negative reviews or feedback from customers can harm brand recall by associating the brand with poor experiences or dissatisfaction.
Positive influences

Factors that push the metric in a favorable direction, supporting growth or improvement.
- Targeted Awareness Campaigns: Effective campaigns that are specifically designed to reach and resonate with the ideal customer profile (ICP) significantly enhance brand recall by ensuring that the brand message is memorable and relevant to the target audience.
- Repetition Across Decision-Maker Channels: Consistent and broad messaging across various channels that decision-makers use increases brand recall by reinforcing the brand message and ensuring it is seen by all relevant roles within the ICP.
- Message Relevance to Buyer Pain Points: Crafting messages that directly address the pain points and needs of the ICP enhances brand recall by making the brand more memorable and relevant to the audience.
- Brand Engagement Activities: Interactive and engaging activities that involve the ICP can boost brand recall by creating memorable experiences associated with the brand.
- Customer Testimonials and Case Studies: Sharing success stories and testimonials from satisfied customers can positively influence brand recall by providing relatable and credible evidence of the brand's value.

Involved Roles & Activities¶

Involved Roles

These roles are typically responsible for implementing or monitoring this KPI:

Brand & Communications
Demand Generation
Product Marketing (PMM)
Insights Manager
Activities

Common initiatives or actions associated with this KPI:

Positioning Validation
Brand Testing
Persona Targeting
Survey Research

Funnel Stage & Type¶

AAARRR Funnel Stage

This KPI is associated with the following stages in the AAARRR (Pirate Metrics) funnel:

Awareness
Type

This KPI is classified as a Lagging Indicator. It reflects the results of past actions or behaviors and is used to validate performance or assess the impact of previous strategies.

Supporting Leading & Lagging Metrics¶

Leading

These leading indicators influence this KPI and act as early signals that forecast future changes in this KPI.
- Brand Awareness: Brand Awareness is a key early indicator for Brand Recall Score in ICP Surveys as it measures overall recognition and familiarity among the target audience, often preceding recall. Increases in brand awareness typically forecast higher recall scores in subsequent ICP surveys.
- Content Engagement: High levels of Content Engagement signal that ICPs are interacting with branded content, which builds memorable associations and drives top-of-mind recall, making it a strong predictor of future Brand Recall Scores.
- Product Qualified Accounts: The number of Product Qualified Accounts (PQAs) indicates deep product engagement among target accounts, which translates into increased exposure, experience, and, ultimately, improved brand recall in surveys.
- Net Promoter Score: NPS reflects customer willingness to recommend the brand, which is highly correlated with brand perception and memory. Higher NPS among ICPs often forecasts stronger recall in survey responses.
- Branded Search Volume: Rising Branded Search Volume shows that more ICPs are proactively seeking out the brand, demonstrating heightened mental availability, which is a precursor to unaided and aided recall in surveys.
Lagging

These lagging indicators confirm, quantify, or amplify this KPI and help explain the broader business impact on this KPI after the fact.
- Aided Brand Recall (Survey-Based): Aided Brand Recall directly complements unaided Brand Recall in ICP surveys, providing a more complete picture of brand memory strength and confirming the impact of marketing efforts on recall when cues are present.
- Branded Search Volume Growth: Growth in branded search queries quantifies increased brand curiosity and engagement over time, which amplifies and validates trends seen in recall survey scores.
- Brand Awareness Lift: Brand Awareness Lift post-campaigns quantifies the incremental effect of marketing activities, confirming whether increases in recall scores are part of a broader improvement in brand perception.
- Share of Voice vs. Competitors (By Channel): Share of Voice contextualizes Brand Recall Score by showing how the brand's presence compares to competitors, explaining broader industry dynamics that may impact recall results.
- Social Engagement from Target Accounts: Social Engagement from Target Accounts measures advocacy and resonance within the ICP, explaining and amplifying recall survey outcomes by quantifying real-world interactions and conversations among the target group.