Customer Experience

Below is a list of all pages that have been tagged with Customer Experience. Click the page name to open its page:

Page	Description
Brand Sentiment	Brand Sentiment measures the tone of opinions, feelings, and attitudes that customers, prospects, and the public express about your brand.
Complaints Received	Complaints Received refer to the number of formal or informal complaints submitted by customers or users about a product, service, or experience.
Customer Effort Score	Customer Effort Score (CES) measures how easy it is for customers to accomplish a task, such as resolving an issue, making a purchase, or using a feature.
Self-Serve Expansion Revenu	Self-Serve Expansion Revenue measures the total revenue generated from existing customers who independently upgrade or expand their usage without sales involvement.