Executive

Below is a list of all pages that have been tagged with Executive. Click the page name to open its page:

Page	Description
Annual Recurring Revenue	Annual Recurring Revenue (ARR) represents the total annualized value of predictable, recurring revenue generated by your business from active subscriptions or contracts.
Complaints Resolved	Complaints Resolved refers to the number or percentage of customer complaints that have been successfully addressed and resolved within a given timeframe.
Customer Acquisition Cost	Customer Acquisition Cost (CAC) refers to the total cost incurred by a company to acquire a new customer.
Customer Churn Rate	Churn Rate is the percentage of customers who stop using a company’s product or service during a specific period of time.
Customer Health Score	Customer Health Score (CHS) is a composite metric used to evaluate the likelihood of a customer renewing, upselling, or churning.
Customer Lifetime Value	Customer Lifetime Value (CLV) represents the total revenue a business expects to earn from a customer over the entire duration of their relationship.
Customer Loyalty	Customer Loyalty is a measure of a customer’s likelihood to repeatedly engage with and purchase from a brand over time, often driven by positive experiences, satisfaction, and perceived value.
Customer Profitability	Customer Profitability (CP) measures the total profit a company earns from a specific customer or customer segment over a defined period.
Customer Renewal Rate	Customer Renewal Rate measures the percentage of existing customers who renew their subscription, contract, or membership during a specific time period.
Customer Retention Rate	Customer Retention Rate (CRR) measures the percentage of customers a company retains over a given period.
Customer Satisfaction Score	Customer Satisfaction Score (CSAT) measures how satisfied customers are with a specific product, service, or interaction.
Gross Margin	Gross Margin measures the profitability of a product, service, or business by calculating the percentage of revenue that remains after deducting the Cost of Goods Sold (COGS).
Market Share	Market Share is the percentage of total sales or revenue in a specific market or industry that a company captures over a given period.
Net Profit Margin	Net Profit Margin measures the percentage of revenue that remains as profit after all expenses have been deducted, including operating costs, taxes, interest, and other expenses.
Net Promoter Score	Net Promoter Score (NPS) measures customer loyalty by gauging how likely customers are to recommend your product, service, or brand to others.
Net Revenue Churn	Net Revenue Churn measures the percentage of recurring revenue lost in a given period due to customer churn, downgrades, or cancellations, after accounting for revenue gained through upgrades or expansions from existing customers.
Net Revenue Retention	Net Revenue Retention (NRR) measures the percentage of recurring revenue retained from existing customers over a given period, including revenue gained from expansions (upsells, cross-sells) and subtracting revenue lost due to churn or downgrades.
Operating (Profit) Margin	Operating (Profit) Margin measures the percentage of revenue remaining after covering all operating expenses (excluding interest and taxes).
Payback Period	Payback Period measures the time it takes for a business to recover the cost of acquiring a customer (Customer Acquisition Cost, or CAC) through the revenue generated by that customer.
Profit Margin	Profit Margin measures the percentage of revenue that remains as profit after accounting for expenses.
Return on Investment	Return on Investment (ROI) measures the profitability of an investment relative to its cost.
Revenue Attainment	Revenue Attainment measures the percentage of revenue achieved compared to a predefined target or goal within a specific period.
Revenue Growth	Revenue Growth measures the increase (or decrease) in revenue over a specific period, typically expressed as a percentage.