Onboarding
Below is a list of all pages that have been tagged with Onboarding. Click the page name to open its page:
| Page | Description |
|---|---|
| Customer Feedback Score (Post-activation) | Customer Feedback Score (Post-activation) measures the average rating or sentiment provided by customers after reaching a defined product activation milestone. |
| Expansion Activation Rate | Expansion Activation Rate measures the percentage of existing accounts that adopt a new product, feature, or service that can lead to upsell or cross-sell. |
| Glossary - Onboarding | |
| Immediate Time to Value | Immediate Time to Value (ITTV) refers to the time it takes for a customer to experience the initial, meaningful value of a product or service after their first interaction. |
| Lead Response Time (Post-Onboarding) | Lead Response Time (Post-Onboarding) measures the average time it takes for a sales or success team to follow up with a newly onboarded user or lead. |
| Onboarding Completion Rate | Onboarding Completion Rate measures the percentage of users who successfully complete the onboarding process, transitioning from new sign-ups to fully onboarded users. |
| Onboarding Satisfaction Score (OSS) | Onboarding Satisfaction Score (OSS) measures the average satisfaction rating given by users after completing their initial onboarding experience. |
| Short Time to Value | Short Time to Value (STTV) measures the time it takes for a customer to experience their first significant value or benefit from your product or service. |
| Time to Basic Value | Time to Basic Value (TTBV) measures the time it takes for a new user or customer to achieve their first significant milestone or experience the basic value of a product or service. |
| Time to First Value | Time to First Value (TTFV) measures the time it takes for a new user or customer to achieve their first meaningful experience with your product or service. |
| Trial Engagement Rate | Trial Engagement Rate measures the percentage of users who actively engage with your product during their trial period—using defined engagement behaviors like logins, feature usage, or team invites. |